Find answers about ORNAN product pricing, customization, minimum order quantities, payment methods, production lead times, shipping costs, duties, international delivery and damaged-package handling. Browse answers by category: Orders & Customization Payment Production Lead Times Shipping & Delivery Orders, Pricing & Customization Why are prices not displayed for some products? Each client's requirements may be different. Pricing may vary according to the product model, weight version, carbon weave or finish, logo decals, wheel configurations and order quantity. Many ORNAN products are therefore configured or made to order. For each inquiry, our professional sales team will review your requirements and budget, recommend a suitable solution and prepare a detailed quotation. Is there a minimum order quantity (MOQ)? The MOQ set from 1 set/pc for selected existing models and mainly depends on the product, specification and level of customization. Sample and low-quantity orders may be available, although unit pricing may vary according to the order quantity. Custom graphics, private molds and new ODM projects may have different MOQ requirements. Please tell us the product and quantity you need so that we can confirm the applicable MOQ and pricing. Can I customize products? Yes. Depending on the product, available customization options may include rim dimensions and profiles, weight versions, hole counts and drilling angles, hooked or hookless profiles, hub and spoke configurations, freehub bodies, finishes, colors, decals, logos and packaging. New structures or private-mold projects may require additional engineering review, tooling and testing. What information should I provide when requesting a quotation? Please provide as much information as possible, including the product model or product link, quantity, intended application, required specifications, finish or logo requirements, delivery country and postal code. For complete wheelsets, please also specify your preferred hub, freehub body, spoke type and wheel configuration where applicable. If you are not sure which specification you need, or have any questions, please feel free to email info@ornanbike.com. Our sales team will help and discuss with you to identify a suitable configuration based on your intended use and requirements. How do I place an order? Click the Inquiry now or leave a message, submit an inquiry through our contact page, or email info@ornanbike.com. Our sales team will contact you to discuss your requirements and confirm the product specification, quantity, customization, production lead time, shipping method and payment terms. After these details have been approved, we will issue a quotation or pro forma invoice and guide you through the order process. Payment What payment methods are available? We accept PayPal, international bank transfer and selected local bank-transfer options in Europe and Australia. Available payment methods may depend on the order value and...

Rim: 1. What carbon weave options does ORNAN offer? UD is standard option. Other carbon weave options, such as 3K, 3K Twill, 12K, 12K Twill, marble and other customized finishes, may also be available depending on the product. Please contact us for specific customization requirements. 2. What surface finishes are available for carbon rims and wheelsets? We offer multiple surface finishes, including matte, glossy and paint-free carbon finishes. Customized gloss levels or special surface treatments can also be discussed for OEM/ODM projects. Note: Minor visual variations or small surface imperfections may appear on paint-free carbon products because no additional paint layer is used to cover the raw carbon surface. 3. Can I customize the decals and logo on the rims or wheelsets? Yes. We provide custom decal and logo services for OEM/ODM customers. Logo size, position, color and graphic design can be customized according to your brand requirements. For specific branding projects, please send us your logo file in vector format if available. 4. Can I customize the rim dimensions? Yes. We offer carbon rims with different depths, internal widths and external widths for road, gravel, MTB, cyclocross and other applications. If an existing mold does not meet your requirements, customized rim development can also be discussed depending on the project volume and technical requirements. 5. What spoke-hole options are available? Common spoke-hole options include 20H, 24H, 28H, 32H and 36H, depending on the rim model and application. Customized drilling may also be available for specific wheel-building requirements. 6. Can the spoke-hole drilling angle be customized for a specific hub? Yes. For OEM wheel projects, we can adjust spoke-hole drilling according to hub flange geometry, spoke count and wheel-building requirements. Correct spoke alignment helps reduce unnecessary side loading between the spoke nipple and rim. 7. What is the difference between symmetric and asymmetric carbon rims? A symmetric rim has the spoke bed centered on the rim profile. An asymmetric rim shifts the spoke bed away from the centerline to reduce the difference in spoke bracing angles between the two sides of the wheel. This can help wheel builders achieve a more balanced spoke-tension relationship. Asymmetric designs are commonly used for MTB and some disc-brake wheel applications. 8. Are ORNAN carbon rims tubeless ready? Many of our road, gravel and MTB carbon rims are designed for tubeless setups. Tubeless compatibility depends on the specific rim model. Compatible tubeless tires, rim tape, valves and sealant are required for a complete tubeless system. Always follow the tire manufacturer's recommendations regarding rim width, tire pressure and hookless compatibility. 9. How do I choose the internal rim width? It mainly depends on brand position and your usage. Wider internal width comes from wider tyre. Wheels: 1. How do I choose the correct rim depth for a road wheelset? Rim dep...