Find answers about ORNAN product pricing, customization, minimum order quantities, payment methods, production lead times, shipping costs, duties, international delivery and damaged-package handling. Browse answers by category: Orders & Customization Payment Production Lead Times Shipping & Delivery Orders, Pricing & Customization Why are prices not displayed for some products? Each client's requirements may be different. Pricing may vary according to the product model, weight version, carbon weave or finish, logo decals, wheel configurations and order quantity. Many ORNAN products are therefore configured or made to order. For each inquiry, our professional sales team will review your requirements and budget, recommend a suitable solution and prepare a detailed quotation. Is there a minimum order quantity (MOQ)? The MOQ set from 1 set/pc for selected existing models and mainly depends on the product, specification and level of customization. Sample and low-quantity orders may be available, although unit pricing may vary according to the order quantity. Custom graphics, private molds and new ODM projects may have different MOQ requirements. Please tell us the product and quantity you need so that we can confirm the applicable MOQ and pricing. Can I customize products? Yes. Depending on the product, available customization options may include rim dimensions and profiles, weight versions, hole counts and drilling angles, hooked or hookless profiles, hub and spoke configurations, freehub bodies, finishes, colors, decals, logos and packaging. New structures or private-mold projects may require additional engineering review, tooling and testing. What information should I provide when requesting a quotation? Please provide as much information as possible, including the product model or product link, quantity, intended application, required specifications, finish or logo requirements, delivery country and postal code. For complete wheelsets, please also specify your preferred hub, freehub body, spoke type and wheel configuration where applicable. If you are not sure which specification you need, or have any questions, please feel free to email info@ornanbike.com. Our sales team will help and discuss with you to identify a suitable configuration based on your intended use and requirements. How do I place an order? Click the Inquiry now or leave a message, submit an inquiry through our contact page, or email info@ornanbike.com. Our sales team will contact you to discuss your requirements and confirm the product specification, quantity, customization, production lead time, shipping method and payment terms. After these details have been approved, we will issue a quotation or pro forma invoice and guide you through the order process. Payment What payment methods are available? We accept PayPal, international bank transfer and selected local bank-transfer options in Europe and Australia. Available payment methods may depend on the order valu...