Each client's requirements may be different. Pricing may vary according to the product model, weight version, carbon weave or finish, logo decals, wheel configurations and order quantity. Many ORNAN products are therefore configured or made to order.

For each inquiry, our professional sales team will review your requirements and budget, recommend a suitable solution and prepare a detailed quotation.

The MOQ set from 1 set/pc for selected existing models and mainly depends on the product, specification and level of customization. Sample and low-quantity orders may be available, although unit pricing may vary according to the order quantity.

Custom graphics, private molds and new ODM projects may have different MOQ requirements. Please tell us the product and quantity you need so that we can confirm the applicable MOQ and pricing.

Yes. Depending on the product, available customization options may include rim dimensions and profiles, weight versions, hole counts and drilling angles, hooked or hookless profiles, hub and spoke configurations, freehub bodies, finishes, colors, decals, logos and packaging.

New structures or private-mold projects may require additional engineering review, tooling and testing.

Please provide as much information as possible, including the product model or product link, quantity, intended application, required specifications, finish or logo requirements, delivery country and postal code. For complete wheelsets, please also specify your preferred hub, freehub body, spoke type and wheel configuration where applicable.

If you are not sure which specification you need, or have any questions, please feel free to email info@ornanbike.com. Our sales team will help and discuss with you to identify a suitable configuration based on your intended use and requirements.

Click the Inquiry now or leave a message, submit an inquiry through our contact page, or email info@ornanbike.com.

Our sales team will contact you to discuss your requirements and confirm the product specification, quantity, customization, production lead time, shipping method and payment terms. After these details have been approved, we will issue a quotation or pro forma invoice and guide you through the order process.

We accept PayPal, international bank transfer and selected local bank-transfer options in Europe and Australia. Available payment methods may depend on the order value and destination.

Please use only the payment details shown on an official ORNAN quotation or pro forma invoice. If you receive a notification that our payment details have changed, please verify the change directly with our team before making payment.

Shipping cost depends on the product type, package dimensions and weight, order quantity, delivery country and postal code, courier service and agreed customs terms.

Please provide your delivery country and postal code when requesting a quotation. The product price and shipping cost will be shown separately unless otherwise stated.

Duties and taxes depend on the destination country's regulations and the shipping terms confirmed for the order. Your quotation will clearly state whether duties and taxes are prepaid or payable by the recipient.

Door-to-door delivery does not automatically mean that import duties and taxes are included.

Depending on the destination, package size and delivery requirements, orders may be shipped through DPD, DHL, FedEx, UPS, EMS or another suitable logistics provider.

The available shipping options, estimated cost and estimated transit time will be confirmed before the order is placed.

International transit time is separate from the production lead time. After receiving your destination and postal code, we will provide an estimated delivery time based on the available shipping method.

Customs clearance, weather conditions, peak-season congestion and remote-area delivery may affect the final arrival date.

Yes. Tracking information will be provided after the order has been dispatched. For multi-package or split shipments, more than one tracking number may be provided.

Your dedicated sales representative will help monitor the shipment. Please contact us if the tracking status does not update normally or if you need assistance with the delivery.

Packages normally arrive safely, although exceptions may occasionally occur. If your package arrives damaged, please photograph and record a video of the unopened package, shipping label, outer carton, internal packaging and damaged product.

Retain all packaging materials and contact your sales representative or email info@ornanbike.com as soon as possible. We will review the evidence and coordinate the appropriate next steps with the carrier.