Orders & Purchasing

1.Why is the product without listed prices?

The requirement of each customer is different and vary, such as weight version, size, specification, art design etc. It means our product has the customized nature. For each inquiry, our professional sales team will reach out you to learn about your needs and budget to make the best scheme for you.

2.How to do order placement process?

Just click the Chat Now at the bottom right corner of the webpage to submit your inquiry, then our sales team will get in touch with you to discuss your needs and prompt the purchase process.

3.What payment options are available?

We support Paypal, International Bank transfer, Local brank account including European region and Australia.

4.If there are MOQ requirement?

Our MOQ is flexible, mainly depends on your needs, but price depends on quantity.

5.Can I do customization?

Yes! For wheels configuration, we can provide different combinations which we can customize according to you needs. For the painting and decals, we provide one-stop service to provide.

Shipping & Delivery

1.What’s the shipping cost and is tax included in the price?

Shipping cost depends on product specification, quantity and country, we’ll select the best shipping way to offer. (DPS, UPS, DHL, Fedex, As for tax, usually we provide freight include tax, door-to-door service, but mainly depends on which country you are in. When you inquiry, you can send us your country, then we’ll provide the shipping cost to you together.

2.What is the shipping time for orders?

Depends on country and courier. If you are urgent, we can select the fast courier for you, to send the product to you as soon as possible.

3.Are products available in stock or what’s the lead time?

If there is in stock 1~3days; while out of stock, we’ll produce according to customer needs, the lead time of rim/wheelset usually is 10~15days. 20~45days for frame.